TOS/Saftey

TERMS OF SERVICE

By placing an order with Crik and Critters, the customer acknowledges and agrees to the following Terms of Service. These terms are intended to protect both the customer and Crik and Critters while ensuring clear expectations throughout the ordering and building process.

1. CUSTOM BUILDS

All custom enclosures, backgrounds, and other custom-built products are made specifically for the customer. Because these products are customized, all sales are final and no refunds or returns are accepted once materials have been purchased or work has begun.

Customers are responsible for reviewing and approving their design, measurements, materials, and requested features before construction begins.

2. PAYMENT

Material costs may be required upfront before construction begins. Work will not begin until the required payment has been received.

3. TURNAROUND TIME

Custom builds may take up to one month to complete or longer.

The estimated completion time begins once the required payment has been received and necessary materials have been ordered.

Turnaround times may vary due to:

• Shipping delays

• Supplier delays

• Material availability

• Backordered products

• Unexpected construction issues

• Customer-requested changes

Crik and Critters will make reasonable efforts to complete orders as quickly as possible; however, delays caused by suppliers, shipping carriers, or circumstances outside of our control are not considered a failure to fulfill the order.

4. SHIPPING AND DELIVERY DAMAGE

Crik and Critters takes care to package products as securely as reasonably possible before shipment.

However, Crik and Critters is not responsible for damage caused by the shipping carrier, mishandling, delays, or improper transportation after the package has left our possession.

Customers should inspect their package immediately upon delivery and document any visible damage to the packaging or product.

5. LIVE PLANTS AND NATURAL MATERIALS

Bioactive enclosures may contain live plants and other natural materials.

Plant death is a natural possibility and is not covered by our warranty or refund policy.

Plants can experience stress or shock when being transported, sanitized, replanted, or introduced into a new enclosure. This may result in:

• Wilting

• Leaf loss

• Discoloration

• Plant shock

• Plant death

These outcomes are considered a natural risk of using live plants and do not qualify for a refund, replacement, or discount.

Customers are responsible for providing appropriate lighting, temperature, humidity, watering, and other care required by the individual plant species.

Our wood is all sanitized via soaking and baking soda, then pressure washed to remove loose dirt, all is kept in a secure location. This wood is found in southern colorado. These methods are not full proof but we will never provide a piece of wood we believe to have had termites/ants/etc.

6. ANIMAL SAFETY

Crik and Critters prioritizes the safety and well-being of the animals housed in or around our products. However, reptiles, amphibians, fish, and other animals are living organisms and can behave unpredictably.

Customers are responsible for properly inspecting and maintaining their enclosure before introducing an animal.

Customers should regularly inspect:

• Doors and locks

• Screens and ventilation

• Heating equipment

• Lighting equipment

• Backgrounds and decorations

• Plants and substrate

• Any other enclosure components

If an enclosure or component becomes damaged, loose, or unsafe, the animal should be removed from the enclosure until the issue has been corrected.

Crik and Critters is not responsible for injury, illness, escape, or death resulting from improper setup, improper maintenance, misuse, modification, incorrect environmental conditions, or failure to follow appropriate animal-care guidelines.

7. TAIL LOSS AND INJURY

Some reptiles, particularly certain gecko species, may naturally drop their tails when stressed, frightened, injured, or otherwise threatened.

Tail loss is not covered under our warranty, refund, or replacement policy.

Crik and Critters is not responsible for tail loss, injury, or other physical changes that occur after an animal has been transferred to the customer's care.

Customers are responsible for providing proper handling, enclosure conditions, and care to minimize unnecessary stress or injury.

8. CUSTOMER CHANGES AND APPROVAL

Once a design has been approved and construction has begun, changes requested by the customer may result in additional costs and/or additional completion time.

Any changes that require additional materials or labor may require payment before the changes are completed.

9. NO REFUNDS OR RETURNS

All sales are final.

Due to the custom nature of our products, Crik and Critters does not accept returns, exchanges, or refunds on custom-built enclosures, backgrounds, or other custom products.

This includes, but is not limited to:

• Change of mind

• Customer-requested changes after approval

• Plant death

• Animal tail loss

• Shipping damage

• Normal wear or natural deterioration

• Damage caused by improper use or maintenance

• Failure to properly care for live plants or animals

10. CUSTOMER RESPONSIBILITY

The customer is responsible for understanding the care requirements of any animal, plant, or other living organism placed within the enclosure.

Any care sheets or educational information provided by Crik and Critters are intended as general educational resources and do not replace professional veterinary advice or species-specific research.

By purchasing from Crik and Critters, the customer acknowledges that they are responsible for the proper setup, use, maintenance, and care of their enclosure and any animals or plants housed within it.

11. AGREEMENT

By submitting an order or payment to Crik and Critters, the customer confirms that they have read, understood, and agreed to these Terms of Service.

Customer approval confirms acceptance of the design, specifications, estimated turnaround time, risks associated with live plants and animals, shipping risks, and the no-refund/no-return policy outlined above.

Crik and Critters reserves the right to refuse or cancel an order when necessary to protect the safety of the customer, animal, or business.